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Nos articles sont exclusifs et disponibles via notre site et quelques commerçants dans le monde. Ce sont des articles rares et très souvent imprimés de manière artisanale. Les collaborations entre artiste et BANZAI sont sous contrats. Ils sont très avantageux pour les auteurs comparés à ce qui se fait habituellement. De 30 à 50% des ventes leurs sont reversés.
Notre but est de promouvoir l'Art sous tous ses aspects, le rendre attrayant et accessible.
Veuillez prendre connaissances de nos CGV, que vous devez accepter lors du paiement :
Please read our T&Cs, which you must accept when paying:
When your package arrives, check its overall condition, refuse it if damaged (even if it means bringing it back to your postal service if it is left in your mailbox / in front of your door). It is possible to unpack it and have the damage noted by the delivery person or at the relay point (for Mondial Relay deliveries) and thus have the package returned to them at their expense. This allows us to make a claim and have potential compensation, and then reship your order. These are very important conditions that must be scrupulously respected to avoid any disappointment.
(source: economie.gouv.fr)
Refuse to sign the delivery note, unless you include your specific reservations, and refuse the goods. Indeed, "as soon as the consumer takes possession of the property, the risks (...) are transferred to him", warns the DGCCRF.
Moreover :
The carrier (public or private) of goods is responsible for the proper delivery of the goods it supports (L 133-1 c. com.). He is therefore presumed responsible for damage or failure duly noted at destination.
It is clear that we cannot resolve all delivery defects knowing that it is in no way our fault. The packaging is a package standardized by delivery services. From the moment the parcel is accepted by the delivery company, it must be delivered in its initial state. We are paying for a service, it simply has to be done.
However, we can initiate a procedure with the carrier at your request.
For this, it is imperative that we take photos of the damaged packaging and its contents (if opened) and return the complaint to your delivery service, indicating the tracking number of the package if possible (within 7 days following delivery).
Then, we undertake to do the same on our side and wait for the processing of the request as well as its final response. We will contact you at that time.
Thank you for your understanding, we are always upset by this kind of problem, knowing that we put all our heart into the work but it is definitely impossible to foresee incompetence and hazards on the distribution chain. We need to protect you and ourselves from abuse.
We remain at your disposal,
the BANZAI team <3